- FAQ
- Digital Products (Keys)
- Payment
- Product could not be delivered
Product could not be delivered
In some situations, like when your payment takes more than expected to be confirmed, our system may not be able to assign a key to our order automatically. If that happens, you should see this error message below:
If you see this message while trying to complete your order, please do not worry! In such cases, the system will keep trying to give you a game key but if it doesn’t work, we will refund you automatically after some time.
Apakah artikel ini membantu?
Masih ada pertanyaan?
Topik terkait
Errors during payment
Can I get my digital key refunded?
Eneba Wallet
What are the available paying methods on ENEBA?
Trustly
PayPal
Credit or debit card
What should I do if my transaction has failed?
We cannot connect to payment provider
Payment held by provider
Payment could not be processed
Payment has been declined
My PayPal payment was not completed. What can I do?
Can I get a refund after displaying my key?
I bought a product with the wrong region/platform