- Часто задаваемые вопросы
- Digital Products (Keys)
- Payment
- I bought a product with the wrong region/platform
I bought a product with the wrong region/platform
If you have made a mistake by purchasing the wrong region or platform for a product, it's important to note that refunds are not possible if you have already displayed or revealed the key. Once the key has been displayed, it is generally considered used or activated and obtaining a refund becomes more difficult.
To avoid such situations, it is crucial to carefully review and double-check the details of the product before making a purchase. Take note of the region compatibility (e.g., NA, EU, etc.) and ensure that it matches your intended platform (e.g., PC, Xbox, PlayStation, etc.). This information is usually provided in the product description or specifications.
Was this article helpful?
Still have questions?
Related topics
Errors during payment
Can I get my digital key refunded?
Eneba Wallet
What are the available paying methods on ENEBA?
Trustly
PayPal
Credit or debit card
What should I do if my transaction has failed?
We cannot connect to payment provider
Payment held by provider
Payment could not be processed
Payment has been declined
Product could not be delivered
My PayPal payment was not completed. What can I do?
Can I get a refund after displaying my key?