Can I get my digital key refunded?

You can ask for a refund at any moment, up until you display your key. Due to the nature of our digital products, we are only able to process a refund of a valid key, if you have not accessed the product yet! 

To request a refund you simply need to follow these steps:

1. Hit Redeem key on the order, from the My Library section in your account

 

2. Select Request a refund, and do not display the key

 

 

3. Fill out the refund request and confirm

4. Your refund will be issued almost instantly