- คำถามที่พบบ่อย
- Digital Products (Keys)
- Product Delivery
- Money was charged but no key received
Money was charged but no key received
The system will refund your order automatically
There might be cases when technical issues prevent us from automatically delivering the key you've purchased. In those cases, the system will automatically refund you after it recognizes that you didn’t get a key.
Check if the payment isn't just reserved/pending
Depending on the payment method you chose, it might take more time for the transaction to be completed. Some payments might take up to 72 hours, especially cash payments and certain bank transfers. Once the payment is completed, the system will provide you with a key.
Have you checked your Eneba game's library?
All your purchased products are available in My Library when you log in to your account. If you don’t have an account, we recommend creating one to track your purchases with the same email you have used for purchasing.
หัวข้อที่เกี่ยวข้อง
Can I get a refund on Steam for a game bought on Eneba?
I don't want to play the game anymore
Having technical issues with the product?
Can I return the product that I purchased and receive a refund?
Redeemed a key on Steam, but the game disappeared from my library
When I try to activate my product key I receive an error, what should I do?
Where can I see if my product can be activated in my country?
Where can I find the product key that I purchased?
Can't see my purchased key
How to make a screenshot?
I purchased an Xbox subscription, but the time I received is not what I expected
I purchased a PSN subscription, but the time I received is not what I expected