- FAQ
- Digital Products (Keys)
- Payment
- I bought a product with the wrong region/platform
I bought a product with the wrong region/platform
If you have made a mistake by purchasing the wrong region or platform for a product, it's important to note that refunds are not possible if you have already displayed or revealed the key. Once the key has been displayed, it is generally considered used or activated and obtaining a refund becomes more difficult.
To avoid such situations, it is crucial to carefully review and double-check the details of the product before making a purchase. Take note of the region compatibility (e.g., NA, EU, etc.) and ensure that it matches your intended platform (e.g., PC, Xbox, PlayStation, etc.). This information is usually provided in the product description or specifications.
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