- FAQ
- Digital Products (Keys)
- Select the error you are getting on the platform
- Something happened on our end
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Make sure you’re redeeming on an account without an active Xbox Live Gold or Xbox Game Pass subscription. Accounts with an active subscription can’t redeem these TRIAL codes.
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An error has occurred during the transaction
Check the instructions that came with your code
Code not found
Code was already redeemed
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Unable to redeem a 25-character digital code on Xbox
Waiting a bit might help
This code is not yet active
This code wasn't activated by the retailer