- FAQ
- Digital Products (Keys)
- Select the error you are getting on the platform
- This code wasn't activated by the retailer
This code wasn't activated by the retailer
Key in activation window and error message
We need you to share the screenshots of the issue in order to validate it.
Make sure this information is visible in the screenshot:
- Your key on the activation window with an error message
- Your account name
- Your PC time
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or
Allowed formats: jpg, jpeg, png.
Drop your files here
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Unable to redeem a 25-character digital code on Xbox
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This code is not yet active